Pindrop partners with Google Cloud to transform contact center security and improve customer experience with AI.

The partnership underscores Pindrop’s goal of delivering its voice authentication cloud platform globally and unleashing the power of the human voice.

ATLANTA, May 04, 2022–(BUSINESS WIRE)–Pindrop, a global leader in voice technology, today announced a new partnership with Google Cloud that will enable it to develop and deliver new authentication solutions to improve experiences customers in call centers on the Google Cloud platform. Pindrop will also release its suite of fraud detection and voice security solutions on Google Cloud Marketplace, as it is now part of the Google Cloud Partner Advantage program as an independent software vendor (ISV) partner.

Through this partnership, Pindrop plans to offer its call center security and anti-fraud solutions with Google Cloud’s Contact Center AI to deliver voice authentication and security solutions that create better experiences. customers, add security to the call center and increase flexibility with a modern infrastructure. Using Google Cloud’s global, secure and reliable infrastructure, Pindrop will also be able to deploy new voice security solutions that will give customers the ability to easily automate device interactions. Additionally, as a Google Cloud partner, the two companies will implement a joint go-to-market strategy through Google Cloud Marketplace to expand Pindrop’s products with Google Cloud’s capabilities in AI, ML, analysis and more.

“This is another historic moment for Pindrop, and we are very excited about this partnership with Google Cloud. With Google Cloud, we are uniquely positioned to offer customers something truly innovative and reaching out to our shared vision in the modern contact center world,” said Vijay Balasubramaniyan, CEO and co-founder of Pindrop. “By partnering with Google Cloud, we are truly on the path to achieving our mission of making technology more human and helping our customers open up new perspectives by unleashing the power of the human voice.”

“Securing call centers and voice-enabled help desks is a fundamental requirement for today’s enterprise technology stack,” said Nirav Sheth, Director of Partnerships, Google Cloud. “We are very happy that innovative technology companies like Pindrop are relying on Google Cloud. With Pindrop’s solutions available on Google Cloud Marketplace, businesses will be able to easily deploy Pindrop in their cloud environment and deliver richer experiences powered by AI that prioritize secure and satisfying customer interactions.”

Pindrop enables businesses in the financial services, insurance, retail, healthcare and telecommunications industries to secure voice interactions with streamlined passive voice authentication and automatic ID verification solutions numbers (ANI, in English). By deploying Pindrop’s solutions in their multi-cloud environments, customers have the technologies needed to reduce losses associated with fraud and increase positive customer experiences in call centers. A recent Pindrop-sponsored study, Forrester TEI study, found that Pindrop customers who participated in the study experienced a 10% increase in operational revenue for call centers, a 15% reduction in incidents and losses associated with fraud, and a 2% improvement in IVR call proficiency, resulting in a better customer/employee experience.

For more information about Pindrop, please visit www.pindrop.com.

About Pindrop

In an increasingly digital world, Pindrop empowers people to use their voice to easily connect, participate, and open up to new experiences while helping protect their privacy. With its patented voice authentication technology, Pindrop is leading the way into the future of voice by setting the standard in identity, security and intelligence for voice interactions. Working with some of the world’s largest banks, insurance companies and retailers, Pindrop enables customers to quickly, easily and securely connect to the information and resources they need. Its voice authentication technology analyzes the unique characteristics of the human voice and surrounding sounds, enabling its customers to prevent fraud and provide an exceptional customer experience in call centers, when obtaining information from smart devices, and even by activating cars. Pindrop, a private company, is backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP and Vitruvian Partners. For more information, please visit the pindrop.com website.

The text of the press release resulting from a translation should in no way be considered official. The only authentic version of the press release is that of the press release in its original language. The translation will always have to be compared with the source text, which will set a precedent.

View the source version at businesswire.com: https://www.businesswire.com/news/home/20220504005104/en/

contacts

Media:
Kristen Stippich
SourceCode Communications
[email protected]

Leave a Comment