Doctolib accused of putting the health of its users at risk by “promoting” alternative medicine

Doctolib has drawn the ire of health professionals for having integrated into its platform practitioners who are not state-certified doctors.

UPDATE 6 p.m. It is a tweet, published this Friday, which set fire to the powder and provoked an outcry from white coats. “I discovered by typing by chance that (Doctolib) offers naturopathic consultations. It’s as if blablacar had opened an Emile Louis section. Do you want to exterminate people? Do you realize that your seal validates them? # fakemed #naturopathy”.

Hello @doctolib. I discovered while typing by chance that you offer consultations… naturopathy. It’s as if blablacar had opened an Emile Louis section. Want to exterminate people? Do you realize that your seal validates them? #fakemed #naturopathy pic.twitter.com/nH1OxoCm7h

– A neighborhood sheave (Stephane) (@Unereadu93) August 19, 2022

The tweet comes from an account maintained by Stéphane who says he is a “neighborhood sheave”. A tweet taken seriously enough that the official account of Doctolib, the No. 1 for booking medical appointments, responded directly and very quickly.

“For clear information, the pages of the practitioners you are referring to bear several times, and from the top of the page, the mention: ‘This practitioner exercises an unregulated profession'”, indicates the platform in a series of tweets. But it was the answer that followed that angered the doctors. “On this subject, society is changing and, for example, certain patient associations are promoting access to complementary therapies. We consider that it is not Doctolib’s role to settle these debates”.

On this subject, society is changing and, for example, certain patient associations are promoting access to complementary therapies. We consider that it is not the role of Doctolib to settle these debates.

— Doctolib (@doctolib) August 19, 2022

“Finally, we have ongoing discussions with the representatives of the Council of the Order and the Unions to ensure that we give the right level of information to patients and this on all health professionals”, still defends Doctolib.

Finally, we have ongoing discussions with the representatives of the Council of the Order and the Unions to ensure that we give the right level of information to patients and this on all healthcare professionals. Have a good day

— Doctolib (@doctolib) August 19, 2022

At L’Indépendant, Doctolib further specifies that the platform “does no promotion, no advertising, for so-called unconventional care practices” and “is not a service used only by doctors but also by other healthcare personnel. health and practitioners (podiatrists, dieticians, opticians, etc.).

angry doctors

Since then, it’s been a surge. Doctolib is one of the most discussed topics on Twitter this Friday. And some medical figures have responded to Doctolib. “It seems to me that it had to stop,” calls out Dr. Jérôme Marty, the Toulouse doctor media. “Naturopath or chosopathe (sic) is in no way state-certified medicine (doctor). By accepting them on your platform, bearing the suffix ‘Docto’, you are fooling people to make money”.

It seems to me that it had to stop @stanniox @doctolib
Naturopath or chosopath is in no way state-certified medicine (doctor) By accepting on your platform bearing the suffix “Docto” you are fooling people to make money pic.twitter.com/XScEJsCDrW

— DrMartyUFML-S (@Drmartyufml) August 19, 2022

Doctor at the Rouen University Hospital, Thomas Clavier, responds sharply to Doctolib: “You are Doctolib puppets. On your site, it is written “consultations with a HEALTH PROFESSIONAL”. Naturopaths, osteopaths, and other quacks are NOT health professionals. The list of health professionals is defined by the public health code = ‘La Loi'”.

You are jerks @doctolib
On your site it is written “Cs with a HEALTH PROFESSIONAL”
Naturopaths, osteopaths, and other quacks are NOT health professionals.
The list of health professionals is defined by the health code pub = “La Loi”. https://t.co/yQBsyXz1qF pic.twitter.com/dXWQcUHMoH

— Thomas Clavier (@ThomasClavierMD) August 19, 2022

And the Norman doctor to specify: “So they are not health professionals, so they have nothing to do on your site. Or else, we are in false advertising and deception on your home page”. It also asks the General Directorate for Consumer Affairs, Competition and Fraud Prevention for its opinion.

So they are not health professionals
So they have nothing to do on your site @doctolib
Or we are in false advertising and deception on your homepage
Let’s ask for his opinion @dgccrf pic.twitter.com/kmWRVMw9hn

— Thomas Clavier (@ThomasClavierMD) August 19, 2022

Since then, hundreds of messages from angry doctors have flooded the stream dedicated to Doctolib.

Relations between Doctolib and health professionals (who pay for their registration on the platform) have never really been in good shape, the site with 70 million users claimed in Europe having become an almost obligatory passage for any doctor. Doctolib’s communication of the day will not help matters.

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