Catering: Hard to swallow “no-shows” this holiday season

The Verre Pickl’ restaurant, which has a gable on Maguire Avenue, in Quebec, suffered this phenomenon the hard way on Friday night. The restaurant had to accommodate a group of 14 customers. No one showed up. Even worse, no one called to cancel.

h05, on se disait: “Ce n’est pas normal que personne ne soit arrivé alors que la confirmation a été faite la semaine passée par téléphone et jeudi par écrit””,”text”:”À 18h05, on se disait: “Ce n’est pas normal que personne ne soit arrivé alors que la confirmation a été faite la semaine passée par téléphone et jeudi par écrit””}}”>At 18:05 we said to ourselves: “It is not normal that no one has arrived, as the confirmation was made last week by phone and on Thursday in writing”testifies the chef’s co-owner Alexandra Romero.

After two years of the pandemic, restaurateurs are betting on the holiday season to make a living from their passion. We were so looking forward to this time of celebration, joy, welcoming people…sorry chef.

This situation is all the more difficult as dozens of groups had tried to book Friday night at this restaurant. : on a des collègues qui ont vécu la même chose cette semaine et la semaine passée. On trouve ça dommage que les gens ne comprennent pas notre métier”,”text”:”Ça nous a brisés pas mal. On le sent ailleurs aussi: on a des collègues qui ont vécu la même chose cette semaine et la semaine passée. On trouve ça dommage que les gens ne comprennent pas notre métier”}}”>It broke us quite a bit. We also feel it elsewhere: We have colleagues who have experienced the same thing this week and last week. We think it’s a shame that people don’t understand our jobexplains the chef.

Alexandra Romero

Photo: Radio Canada

The team had taken a third employee to work to prepare for the evening. The staff had been in place since early morning in preparation for dinner.

Restaurant owners also face increased expenses due to inflation and rising food prices.

Sensitization

In a Facebook message published by the restaurant, hundreds of people condemned this situation.

Unlike other restaurants, Le Verre Pickl’ does not request compensation from customers in the event of cancellations. But nights like Friday make you think. Cancellations happen. We understand. We do not charge any fees. But when it’s like that, when people just don’t care about our work and we don’t even have the slightest respect, then of course something has to be done.says Mrs. Romero.

How would they feel if they invited people to their home, went to the grocery store, babysat, did all the housework, that friends, guests, just didn’t come unannounced? I think everyone would find it very difficult. It’s even worse when it’s our livelihood and it’s an industry that has suffered for three years. You must be respectful. »

A quote from Alexandra Romero, chef co-owner, Verre Pickl’

Reservation not met (no performances) are increasingly frequent in restaurants in Quebec, underscoring the frustration among restaurateurs. The Association Restauration Québec (ARQ) is calling on the government to allow its members to punish rude and negligent customers.

However, the Consumer Protection Act states that the way for an aggrieved restaurateur is not to withdraw an amount from a credit card, but rather to go to court.

However, some restaurateurs are already punishing customers who do not show up. L’ARQ gives the example of fees ranging from $10 to $20 per stubborn client.

Chefs have told Radio-Canada that they have observed a significant decrease in this phenomenon since then.

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